Service Desk

{"xsrfToken":"A5G2-B7UC-JLK8-Z7KY_c381e91e688d742c18ba316c2e541a551b8bc55d_lout","branding":{"id":"1","key":"support","name":"Customer Support","portalBaseUrl":"/servicedesk/customer/portal/1"},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/e15ee946-8c12-480a-9a6a-52d079591767/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiJhZTcxODRkZC1iZmFiLTQ0YTctYWJhYS04NTkzOWI2ZTE2MGEiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmUxNWVlOTQ2LThjMTItNDgwYS05YTZhLTUyZDA3OTU5MTc2NyI6WyJyZWFkIl19LCJleHAiOjE1NzU2NTEzMzcsIm5iZiI6MTU3NTY1MDY3N30.ZAsHc0r9ZxlcsL9QN4YqvlPQQdfjR60OnbjSrzCXksk&client=ae7184dd-bfab-44a7-abaa-85939b6e160a&mode=fit","logoId":"e15ee946-8c12-480a-9a6a-52d079591767","isLogoAvailable":true,"helpCenterTitle":"Welcome to Help Center","sharedPortalName":"Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"ru-RU":{"helpCenterTitle":"Добро пожаловать на Центр поддержки","sharedPortalName":"Центр поддержки","localeDisplayName":"Russian (Russia)"},"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"pt-PT":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Portugal)"},"en-US":{"helpCenterTitle":"Welcome to Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States)"},"pt-BR":{"helpCenterTitle":"Bem vindo ao Centro de Ajuda","sharedPortalName":"Centro de Ajuda","localeDisplayName":"Portuguese (Brazil)"},"ko-KR":{"helpCenterTitle":"도움말 센터에 오신 것을 환영합니다.","sharedPortalName":"도움말 센터","localeDisplayName":"Korean (South Korea)"},"es-ES":{"helpCenterTitle":"Bienvenido al Centro de ayuda","sharedPortalName":"Centro de ayuda","localeDisplayName":"Spanish (Spain)"},"en-UK":{"helpCenterTitle":"Welcome to Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (UK)"},"fr-FR":{"helpCenterTitle":"Bienvenue dans Centre de support","sharedPortalName":"Centre de support","localeDisplayName":"French (France)"},"ja-JP":{"helpCenterTitle":"ヘルプセンターへようこそ","sharedPortalName":"ヘルプセンター","localeDisplayName":"Japanese (Japan)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#86b288","helpCenterTitleColor":"#476b5d","useDefaultBanner":true,"isBannerAvailable":false},"portal":{"id":"1","key":"support","projectId":12520,"serviceDeskId":1,"name":"Customer Support","description":"Here you can raise a support request for The Plugin People's products.","portalBaseUrl":"/servicedesk/customer/portal/1","onlyPortal":false,"reqTypes":[{"id":"56","name":"JEMH Server Licensing","descriptionHtml":"","callToAction":"JEMH Server Licensing","introHtml":"Licensing support for Enterprise Message Handler for JIRA Server (JEMH)","icon":17572,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17572","groups":[1],"key":""},{"id":"79","name":"zhidden16","descriptionHtml":"","callToAction":"zhidden16","introHtml":"","icon":17574,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17574","groups":[],"key":""},{"id":"65","name":"zhidden2","descriptionHtml":"","callToAction":"zhidden2","introHtml":"","icon":17560,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17560","groups":[],"key":""},{"id":"100","name":"EMQ Support","descriptionHtml":"","callToAction":"EMQ Support","introHtml":"Support for Enterprise Mail Queue for JIRA (EMQ)","icon":17593,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17593","groups":[1],"key":""},{"id":"102","name":"Miscellaneous","descriptionHtml":"","callToAction":"Miscellaneous","introHtml":"For support queries that do not relate to any other request type.","icon":17587,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17587","groups":[1],"key":""},{"id":"6","name":"SU Support","descriptionHtml":"","callToAction":"SU Support","introHtml":"Support for SU for JIRA, Confluence, Bitbucket, Bamboo, FishEye & Crucible","icon":17564,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17564","groups":[1],"key":""},{"id":"66","name":"zhidden3","descriptionHtml":"","callToAction":"zhidden3","introHtml":"","icon":17561,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17561","groups":[],"key":""},{"id":"5","name":"JEMH Cloud Support","descriptionHtml":"<a href=\"https://thepluginpeople.atlassian.net/wiki/display/JEMHC/Logging+a+JEMHC+Support+Ticket\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Logging a JEMHC support ticket</a>","callToAction":"JEMH Cloud Support","introHtml":"Support for Enterprise Message Handler for JIRA Cloud (JEMHC)","icon":17582,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17582","groups":[1],"key":""},{"id":"4","name":"JEMH Server Support","descriptionHtml":"<a href=\"https://thepluginpeople.atlassian.net/wiki/spaces/PP/pages/34439179/Getting+Support#GettingSupport-JEMHSpecificSupportInformation\" class=\"external-link\" rel=\"nofollow\" target=\"_blank\">Getting support for JEMH Server</a>","callToAction":"JEMH Server Support","introHtml":"Support for Enterprise Message Handler for JIRA Server (JEMH)","icon":17576,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17576","groups":[1],"key":""},{"id":"68","name":"zhidden5","descriptionHtml":"","callToAction":"zhidden5","introHtml":"","icon":17563,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17563","groups":[],"key":""},{"id":"67","name":"zhidden4","descriptionHtml":"","callToAction":"zhidden4","introHtml":"","icon":17562,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17562","groups":[],"key":""},{"id":"69","name":"zhidden6","descriptionHtml":"","callToAction":"zhidden6","introHtml":"","icon":17564,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17564","groups":[],"key":""},{"id":"70","name":"zhidden7","descriptionHtml":"","callToAction":"zhidden7","introHtml":"","icon":17565,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17565","groups":[],"key":""},{"id":"71","name":"zhidden8","descriptionHtml":"","callToAction":"zhidden8","introHtml":"","icon":17566,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17566","groups":[],"key":""},{"id":"72","name":"zhidden9","descriptionHtml":"","callToAction":"zhidden9","introHtml":"","icon":17567,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17567","groups":[],"key":""},{"id":"73","name":"zhidden10","descriptionHtml":"","callToAction":"zhidden10","introHtml":"","icon":17568,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17568","groups":[],"key":""},{"id":"74","name":"zhidden11","descriptionHtml":"","callToAction":"zhidden11","introHtml":"","icon":17569,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17569","groups":[],"key":""},{"id":"75","name":"zhidden12","descriptionHtml":"","callToAction":"zhidden12","introHtml":"","icon":17570,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17570","groups":[],"key":""},{"id":"76","name":"zhidden13","descriptionHtml":"","callToAction":"zhidden13","introHtml":"","icon":17571,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17571","groups":[],"key":""},{"id":"77","name":"zhidden14","descriptionHtml":"","callToAction":"zhidden14","introHtml":"","icon":17572,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17572","groups":[],"key":""},{"id":"78","name":"zhidden15","descriptionHtml":"","callToAction":"zhidden15","introHtml":"","icon":17573,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17573","groups":[],"key":""},{"id":"80","name":"zhidden17","descriptionHtml":"","callToAction":"zhidden17","introHtml":"","icon":17575,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17575","groups":[],"key":""},{"id":"82","name":"zhidden19","descriptionHtml":"","callToAction":"zhidden19","introHtml":"","icon":17577,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17577","groups":[],"key":""},{"id":"83","name":"zhidden20","descriptionHtml":"","callToAction":"zhidden20","introHtml":"","icon":17578,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17578","groups":[],"key":""},{"id":"84","name":"zhidden21","descriptionHtml":"","callToAction":"zhidden21","introHtml":"","icon":17579,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17579","groups":[],"key":""},{"id":"81","name":"zhidden18","descriptionHtml":"","callToAction":"zhidden18","introHtml":"","icon":17576,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17576","groups":[],"key":""},{"id":"85","name":"zhidden22","descriptionHtml":"","callToAction":"zhidden22","introHtml":"","icon":17580,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17580","groups":[],"key":""},{"id":"86","name":"zhidden23","descriptionHtml":"","callToAction":"zhidden23","introHtml":"","icon":17581,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17581","groups":[],"key":""},{"id":"87","name":"zhidden24","descriptionHtml":"","callToAction":"zhidden24","introHtml":"","icon":17582,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17582","groups":[],"key":""},{"id":"88","name":"zhidden25","descriptionHtml":"","callToAction":"zhidden25","introHtml":"","icon":17583,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17583","groups":[],"key":""},{"id":"90","name":"zhidden27","descriptionHtml":"","callToAction":"zhidden27","introHtml":"","icon":17585,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17585","groups":[],"key":""},{"id":"91","name":"zhidden28","descriptionHtml":"","callToAction":"zhidden28","introHtml":"","icon":17586,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17586","groups":[],"key":""},{"id":"92","name":"zhidden29","descriptionHtml":"","callToAction":"zhidden29","introHtml":"","icon":17587,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17587","groups":[],"key":""},{"id":"93","name":"zhidden30","descriptionHtml":"","callToAction":"zhidden30","introHtml":"","icon":17588,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17588","groups":[],"key":""},{"id":"94","name":"zhidden31","descriptionHtml":"","callToAction":"zhidden31","introHtml":"","icon":17589,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17589","groups":[],"key":""},{"id":"95","name":"zhidden32","descriptionHtml":"","callToAction":"zhidden32","introHtml":"","icon":17590,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17590","groups":[],"key":""},{"id":"99","name":"zhidden36","descriptionHtml":"","callToAction":"zhidden36","introHtml":"","icon":17595,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17595","groups":[],"key":""},{"id":"96","name":"zhidden33","descriptionHtml":"","callToAction":"zhidden33","introHtml":"","icon":17591,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17591","groups":[],"key":""},{"id":"98","name":"zhidden35","descriptionHtml":"","callToAction":"zhidden35","introHtml":"","icon":17593,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17593","groups":[],"key":""},{"id":"97","name":"zhidden34","descriptionHtml":"","callToAction":"zhidden34","introHtml":"","icon":17594,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17594","groups":[],"key":""},{"id":"89","name":"zhidden26","descriptionHtml":"","callToAction":"zhidden26","introHtml":"","icon":17584,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17584","groups":[],"key":""},{"id":"64","name":"zhidden1","descriptionHtml":"","callToAction":"zhidden1","introHtml":"","icon":17592,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17592","groups":[],"key":""},{"id":"103","name":"Data Center Support","descriptionHtml":"Here you can submit a support request for any of our Atlassian Data Center compatible products. Please provide details of your current valid data center license.","callToAction":"Data Center Support","introHtml":"Support for Atlassian Data Center customers","icon":19624,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=19624","groups":[1],"key":""},{"id":"101","name":"CSUM Support","descriptionHtml":"","callToAction":"CSUM Support","introHtml":"Support for Custom Space User Management for Confluence (CSUM)","icon":17591,"iconUrl":"https://thepluginpeople.atlassian.net/servicedesk/customershim/secure/viewavatar?avatarType=SD_REQTYPE&avatarId=17591","groups":[1],"key":""}],"reqGroups":[{"id":1,"name":"General"}],"orderMapping":{"1":[103,4,56,5,101,100,6,102]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"aeb8a352-b70a-3a72-9577-9f758499ccf5","appLinkName":"CONFLUENCE (thepluginpeople.atlassian.net)","appLinkUrl":"https://thepluginpeople.atlassian.net/wiki","spaceKey":"KB","spaceName":"Knowledge Base","spaceUrl":"https://thepluginpeople.atlassian.net/wiki/spaces/KB"},"labels":[],"projectKey":"SUPPORT","serviceDeskId":1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SUPPORT","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (UK)","isUsingLanguageSupport":false},"canViewCreateRequestForm":true,"isProjectSimplified":false},"sharedPortal":{"name":"Help Center","description":"Welcome to the help center - we're here to help! Raise a request from the options provided.","kbs":{"kbEnabled":true,"appLinkUrl":"https://thepluginpeople.atlassian.net/wiki"}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}