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Email's feedback form is customized for each email recipient. When the form is enabled and displayed, each email will be different for the different recipients forcing JEMHCloud to send each email independently consuming more usage message and data. |
How to customize the 1 to 5 stars form in email notifications
In this how-to guide, we are going to do a small change to the star form showing a vertical list instead of having the stars horizontally.
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First, you need to create a custom Theme and Template Sets by copying one of the existing Themes. Follow this guide to create your own theme.
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- Go to JEMHCloud → Notifications → Template Sets → Create
- Enter the name, select the Generic Theme, Select the Customer Satisfaction Response Template Set Type and copy from the System Customer Satisfaction Response.
- In the Edit Template Set screen, you can customize the response HTML template changing the company name, colors or format. The default template uses Atlassian's AUI style library.
- In order to select the template set for notifications, go to JEMHC → Notification → Notification Mappings → Edit. Select the new template in the Customer Satisfaction Feedback section
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