...
User is… | They can… | Additional notes |
---|---|---|
Agent |
| Determined by the Agent comment visibility setting in a Project Mapping. Can be overridden using the |
Collaborator |
| Comment via email will be internal unless the user is also added to a customer field (see below). |
Customer |
| Comment via email will be public unless the user is also a Collaborator (see below). |
Collaborator and Customer |
| Determined by the Collaborator comment visibility setting in a Project Mapping. |
...