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For example, the At(@) Prefix field processor allows the following directive to direct the email to a project (in this example EXABC):
| No Format |
|---|
@project=EXABC |
By Email Address
The recipient address that matches one of the profile's catch email address is tested for a project key. This association strategy can be enabled in the Profile→ Project Mapping → Project configuration page.
There are two ways of providing the project key in email addresses (in these examples, issues are created in project ABC):
Local Part
| No Format |
|---|
To: ABC@mycompany.com |
One of the profile's catch email addresses must match ABC@mycompany.com
Sub-domain
| No Format |
|---|
To: support+ABC@mycompany.com |
One of the profile's catch email addresses must match support@mycompany.com
Project Mapping
The most common way to create issue in a project is by selecting the project in the Profile's Project Mapping. If the message applies to one of the Project Mapping's rule, the issue will be create in the Project Mapping's selected project falling back to Default Project Mapping's project.
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