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Status
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titleIN BETA

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You can also use JSD's reports to see your project's overall feedback

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Info

Email's feedback form is customized for each email recipient. When the form is enabled and displayed, each email will be different for the different recipients forcing JEMHCloud to send each email independently consuming more usage message and data.

Warning

If your email notification mapping is using custom template sets, confirm that those templates and their custom theme is up to date with the latest system template sets and themes. You will need to merge the changes from the new system templates. 

Warning

Email's feedback form is customized for each email recipient. When the form is enabled and displayed, each email will be different for the different recipients forcing JEMHCloud to send each email independently consuming more usage message and data.

Expected flow

Info

Once the issue has been resolved, a notification will be sent which includes the customer feedback. After the recipients provide feedback, the issue will be updated accordingly and no notifications will be sent. Please note the following points:

  • If commenting on the resolved issue, notifications (type - created a comment) will be sent without customer feedback.

  • If making any changes (e.g. change assignee/priority etc) or changes with the comments will produce the notifications (type - issue updated) which will include customer feedback.

In order to make any changes and send the notifications without including customer feedback, issue status needs to be changed to any other than Resolved/Completed.

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  1. Go to JEMHCloud → Notifications → Themes → Edit

  2. Go to the Macros editor and search for the #renderCustomerSatisfaction macro

  3. Change the macro for the #renderCustomerSatisfaction you can find below this article:

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  5. Go to the Styles tab and edit the .jsd-customer-satisfaction .jsd-srf-star style class and change with the style found below in this article.

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  7. Save the theme and go to Notification → Email Notification Mappings → Edit and change the template set for the notifications. 

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Then, the notification the customer receive will have a different feedback form:

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  1. Go to JEMHCloud → Notifications → Template Sets → Create 

  3. Enter the name, select the Generic Theme, Select the Customer Satisfaction Response Template Set Type and copy from the System Customer Satisfaction Response Template Set Type and copy from the System Customer Satisfaction Response.

  4. In the Edit Template Set screen, you can customize the response HTML template changing the company name, colors or format. The default template uses Atlassian's AUI style library.

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  6. In order to select the template set for notifications, go to JEMHC → Notification → Notification Mappings → Edit. Select the new template in the Customer Satisfaction Feedback section

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