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The Plugin People business hours are Monday - Friday 9AM - 5pm UTC/GMT (see time there now). However, it is quite common for support cases to be worked on and answered much later than this, and even over weekends - your issues are important to us!
Public Holidays
There Based in the UK, there are several annual Statutory statutory bank holidays where the office will be technically be closed, however, best endeavours will always be . However, we will endeavour to reply within 24hrs, regardless of holidaythis.
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Support Includes
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Included areas of support
- Installation and licensing of our products
- Upgrading installations of our products
- Identifying and finding solutions for problems with our products
Support does not include
- Product Training
- Customers who do not have valid software maintenance for product
- Support The Plugin People add-ons/versions versions of our product that have been marked as End Of Life (EOL)
- Support related to non The Plugin People add-onsother companies products, and problems caused by other add-onssaid products
- Support for general application issues (JIRA, Confluence, Bamboo etc.)
- Support debugging configuration of application infrastructure or supporting systems
- Support for development, including scripting, markup etc. However, questions can be posted on https://answers.atlassian.com/ which if tagged appropriately with add-on keys, will be answered on a best-endeavours basis
- Support for general application configurations that are not supported, e.g. for JIRA, Confluence etc.
- Beta or Development releases
- Support in any language other than English
Support
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channels
There are many ways to get support, duplication of reports across channels will not get them answered sooner!
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