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Hello! This guide will take you through all the configuration necessary to setup JEMH for Jira Cloud (JEMHC)get the best Jira email integration possible. This will take 20 - 35 minutes depending on what features you need.
Prerequisites
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JEMHC does not support Atlassian Cloud default Mailboxes at all. Atlassian does not support 3rd party usage and periodically rotates the credentials in any case.
In order to successfully complete this guide, you will need the following:
An active Jira Cloud instance that you have administration rights for
For inbound email processing:
A valid Jira project
An external (non-Atlassian) mail source, for example a POP or IMAP server visible by JEMHC - Setup JEMHC Inbound mail (typically through a cloud provider like O365, Microsoft 365 or Gmail, but could be your own).
For outbound email notification:
An external (non-Atlassian) SMTP mail server.
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JEMHC does not support Atlassian Cloud default Mailboxes at all. Atlassian does not support 3rd party usage and periodically rotates the credentials in any case. |
Installing the app
First we will show how to install JEMHC on your Jira Cloud instance. Open the Apps drop-down menu from the top Jira navigation bar. Click Find new apps.
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On the app search screen. Search , search for the term JEMH
using the search field provided. In the search results you should see Enterprise Mail Handler for Jira (JEMH). Clicking the search result item will show you a Marketplace listing for the app.
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Until the mail server setting has been used, its status will be 'unknown'. To validate this, use the poll action ▸ to test. Here, the outcome is that the SMTP server is now Online (this would have happened anyway on first actual usage):
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