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There are several statutory UK public holidays where the office will be technically be closed . However, but we will provide best endeavours support to still endeavour to reply within 24hrs, regardless of this1 business day.
What support we provide
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Installation and licensing of our products Upgrading installations of our products Identifying and finding solutions for problems with our products, but, where customers are using Jira/Confluence marked by Atlassian as End Of Life, we will only support the latest compatible version of our apps. Back-porting of fixes for EOL is considered on a case by case basis.
| Product Training Customers who do not have valid software maintenance for product Support versions of our product that have been marked as End Of Life (EOL) Support related to other companies products, and problems caused by said products Support for general application issues (Jira, Confluence, Bamboo etc.) Configuration of application infrastructure or supporting systems Support for development, including scripting, markup etc. However, questions can be posted on https://answers.atlassian.com/ which if tagged appropriately with add-on keys, will be answered on a best-endeavours basis Support for general application configurations that are not supported, e.g. for Jira, Confluence etc. Beta or Development releases Support in any language other than English
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