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The above configuration will result in a message rejection when an incoming email attempts to comment on an in issue that is in the defined status. The sender of the email will be notified of the message rejection via an email that will be generated using the project mapping defined message rejection template set. The end user will receive a rejection email similar to the following:

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Configure message rejection when issue matches JQL query

As an Admin, you may want to disable JEMHC from commenting on issues matching a specified JQL status, rather than matching against Issue Statuses. This feature can be configured to reject issues matching the JQL query defined via the “Reject comment on JQL Match” field.

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When the defined JQL query matches a given Issue, the attempt to comment on the existing issue is rejected.

Configure new issue creation during message rejection match

If you have configured either “Reject comment on Status” or “Reject comment on JQL Match”, any comments for issues that match will be rejected. Some customers may want to process the message regardless, by creating a new issue, rather than resulting in message rejection for the issue comment. This can be configured by enabling the “Issue creation on Comment Rejection Match” setting.

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When enabled, any issue comments that would be rejected (Either via status match or JQL match) will create a new issue, using the attempted comment as the new issue’s description.

Configure message rejection notification when issue comment limit has been reached:

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Rejection notification received by the sender of the rejected email:

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Message rejection based on JQL match

Similar to JEMH Server/DC, the ability to reject a message based on the JQL match allows expanded rejection criteria, as opposed to simply rejecting based on Issue Status.

New Issue creation during Message rejection match

Similar to JEMH Server/DC, this setting provides the ability to select whether messages are rejected (notifying using the rejection template), or if new Issues can be created if there is a message rejection match.

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