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This issue has been resolved by Atlassian in Jira versions: 7.6.6, 7.7.4, 7.8.4, 7.9.3, 7.10.1 |
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Summary
Jira ships with a mail handling library called JavaMail, but version 1.5.6 of the library doesn't support email addresses with international characters, such as:
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élliöt@test.com |
Version 1.6.0 of javamail support was added for non-ASCII characters in email addresses. A request has been logged to upgrade this library in Jira (JRASERVER-67175) but until Atlassian does this, the only way to support accented characters is to upgrade the Java Mail library manually at your own risk!
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Updating core libraries is not supported by Atlassian and may have unexpected/hidden consequences. We have tested this with Jira 7.9.0 and JEMH 2.6.5. If If you are using an older version of Jira, your mileage may vary. |
Detecting the problem / showing the fix works
The following screenshots come from the JEMH Auditing view. Access the Processing Detail report through the icon shown below when hovering on an audit row.
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Area | Broken | Working |
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Processing Report |
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Test Cases |
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Instructions
| 1 | Download the following files: | |
| 2 | Close down the instance of Jira that you are currently using. |
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| 3 | Copy the 2 previously downloaded files into the "atlassian-jira/WEB-INF/lib" folder of your Jira installation. | |
| 4 | Start Jira and ensure that JEMH is up to date (at least version 2.6.5) | |
| 5 | Check the international characters work by creating a Test Case with an email such as: | élliöt@test.com |
| 6 | You should see in the list of Test Cases that the email address with international characters appears correctly. |
Applicable JEMH versions
2.6.5
Tested actions
These actions were test with an international character present in the email of a Watcher, Reporter, Assignee and also when contained in a Custom Field.
Create Issue (as Reporter)
Change assignee
Create comment
Edit Description
Attach file
Edit Custom Field
Edit Sprint
Related articles
See JavaMail 1.6.0 Release Notes
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