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When JEMHC Mail Handlers process a message, we check if that message was processed already. If we have seen it before, re-processing that mail will likely result in the mail still being left in the mailbox and be repeatedly processed with the only other outcome being your Plan capacity being reduced to zero over time. JEMHC blocks the handler because some kind of manual intervention is required.
Typical Causes
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Catch Email Address mismatch
Your Profile > catchemail list does not Catch Email Addresseslist doesn’t find a match for the incoming mail addressees.
If your Profile > profile’sNon-catch Email Action is Ignore, the mail will be left in the mailbox. Failure of this mail to be removed before the next scheduled run of JEMHC If the mail is still there when JEMHCloud next polls the mailbox, it will detect the repeated processing of the same mail and take the handler offline again.
If your Profile > Non-catch Email Action is Forward but you do not have a default SMTP configuration, then the mail must be left in the mailbox. Failure of this mail to be removed before the next scheduled run of JEMHC will detect the processing of the same mail and take the handler offline again.
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