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Your JEMHC subscription drives an allocation (1st of every month) of a Capacity Plan based on the number of subscribed (active) users; as your users increase, so does message volume and data capacity. If you consume the allocated plan, inbound mail and outbound notifications stop. No data is lost, it just remains queued.
New users evaluators are initially placed on a limited capacity Starter Plan that is deliberately limited in capacity. This is to fail fast if a problem occurs (for example, a mail server delivers more mail than you expected). We do this to help you fail fast e.g. where you start consuming all mail within a mailbox from long long ago.
If you consume your limited Starter Plan during eval, we can increase toward the plan level that your active users would give. You can request increases toward the level that your active users would allocate can be requested through support@thepluginpeople.com , should you exceed that, you would typically need to get a DataPack (see next).
Common setup problems
No Profile > Catchemail match with mail recipients
When you setup a Profile, the ‘catchemail’ address needs to match an address of incoming mail, so that JEMHC can know its supposed to process the mail, and so that addressee can be specifically excluded from storage (to avoid a mail loop). If you use a test mailbox, likely it will just not match.
Processing mail from beginning of time
When you setup a new inbound mailbox, do clear out the mailbox and/or set the mailbox to return mail ‘from this point forward’, not doing so may lead to ALL mail ever being processed (again) causing confusion (and Plan consumption leading to exhaustion).
Lack of a default SMTP server configuration
If you do not configure an outbound SMTP server, JEMHC cannot communicate to you when your inbound processing encounters a problem like the Profile > Catchemail list doesn’t match any mail addressees, to avoid data loss, the mail is not READ, to avoid repeat reading (and consumption of your plan) the inbound mail handler is taken OFFLINE. You really need a default SMTP server configured, its not used for issue related notifications without further specific configuration.
Getting more message volume and data
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