...
See the Licensing page for all licensing info
Why a Plan is Fully Consumed
JEMHC Plan usage is not unlimited please see: https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC/pages/163164185/Licensing#Why-isn%27t-unlimited-usage-part-of-the-subscription-fee%3F . Exceeding your Plans Capacity is due to the following:
...
Your limits can be found via Licensing page above based on your plan. You current plan can be found via the Usage page via JEMHC Conifguration > Licensing > Usageplease see: https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC/pages/3743416325/Capacity+Plan+Fully+Consumed#Checking-your-usage.
Capacity Plans
How/When Capacity Plans are allocated
...
You are notified of usage once 80% (data or messages) is consumed. See JEMHC > Licensing > System Notifications to change this threshold and who is notified more information found via Usage Monitoring > Alert notifications based on Capacity on this page: https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC/pages/3743416325/Capacity+Plan+Fully+Consumed#Alert-notifications-based-on-Capacity-levels.
Once Active
Plan allocations are reset at the beginning of each month. This should be based on your active users at that time.
How we calculate usage
Message Count
...
This is related to the size of the aforementioned Message In and Message Out Emails and can be affected by the:
The size of an Email excluding attachments
Attachments included on the email
...
Identifying causes of maintenance traffic
Please see the next section Usage Monitoring > Identifying maintenance traffic through JEMHC Auditing.on this page: https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC/pages/3743416325/Capacity+Plan+Fully+Consumed#Identifying-maintenance-traffic-through-JEMHC-Auditing
Usage Monitoring
Checking your usage
...
Increasing your Capacity
During Evaluation
Its free up to production levels.
Once Active, or if you consume production capacity
...
Temporarily boost your capacity and are used only when plan is exhausted capacity exceeded please see: https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC/pages/163164185/Licensing#Data-Packs.
...