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See the Licensing page for all licensing info |
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Once you have gone active and evaluation is finished then you will need purchase a Capacity Plan.
Before going active
Once Active
Capacity Plans are automatically allocated based on billable users in your instance. Plan allocation and usage reset occurs 1st of each month, we do not change capacity based on users during the month.
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Understanding WHY you are getting maintenance traffic
Common causes are:
‘users’ interactively using the mailbox feeding JEMHC to send mail ‘out’, symptoms of this include mail “from:” the expected Profile> Catchemail to: some individual user.
Historic configuration may drive many emails (addressed to many addressees) into the mailbox, if you expect JEMHC to process only a specific set of addressees, then you will need to setup a rule in the actual mailhost to route such mail to a folder for dedicated pickup by JEMHC, leaving all remaining mail for human triage.
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If you still need specific help, please use the “Flag for support” option on the inbound mail within JEMHC Auditing, which will log a support ticket with us, exposing the mail and your Profile for review (your email data never leaves our system in this case).
Common steps to prevent of unwanted traffic
When connecting to a mailbox, ensure you to select 'from this point forward' if your email client offers this, otherwise JEMHCloud will be given all emails including those in the past to process, leading to plan exhaustion.
Ensure that your JEMHCloud Profile 'catch email address' is the inbound mailbox address. If the app receives an email that doesn't have the mailbox address in its recipient list, it will be bounced.
If you're using POP and use the mailbox interactively (e.g. through Gmail web UI), this results in all mail you send being sent to the app as well, and rejected. Use IMAP or a dedicated mailbox instead.
Ensure that you do not used a shared mailbox as any email addressed to non catch email addresses will be processed as maintenance traffic which affects you plan usage.
Increasing your Capacity
During Evaluation
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If plan limits are frequently reached, you may find it is more cost effective to go for a Plan Upgrade instead of buying Data Packs.
Please see: https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC/pages/163164185/Licensing#Data-Packs.
Plan Upgrades
Effectively increasing Plan to a higher tier. This is recommended over Data Packs in cases where monthly limits are being frequently reached. This is a more cost effective way to increase your Message and Data limits.
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Additional capacity is typically allocated on payment only.
DataPacks
Data Packs are available from https://thepluginpeople.e-junkie.com/product/JEMHCDP/JEMHCloud-Data-Pack with a PayPal account. We can provide card only checkout links on request. If your host url is specified on the form during checking (e.g. nnn.atlassian.net) the Data Pack will be automatically allocated, if not, we can manually apply, in UK office hours.
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Invoices are issued for all payments received, a requirement of UK HMRC.
Plan Upgrades
Plan Upgrades are a 12 month term in advance non-refundable purchase. We do not recommend them until you have sufficient usage history.
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