...
Info | ||||||||
---|---|---|---|---|---|---|---|---|
Currently, failed events are also retained for the same duration. We are aware that this leaves insufficient time to retry failed events. (
|
Event Statuses
For each audit report there is a status which defines the outcome of processing that event. Below are the status that are currently used within the Events auditing page.
Status | Description |
---|---|
Queuing | The Event is currently queued as it is waiting for the next minute interval. This so that other events created within the interval can be merged into one notification. |
Processing | The Event data is currently being processed by JEMHC. |
Success | The event was processed correctly and resulted in a notification being sent to a recipient. |
Ignored | Audit event did not send a notification as there was either no recipients or the template did not render any content within the notification. Typically caused by not using |
Incoming mail
Here we show outcome of all mail received. If its not listed, JEMHC never got the mail (in full). For a limited time the mail is available here for review, and can be re-executed or converted in to a JEMHC Test Case for further testing.
...
You should locate the source of maintenance traffic and remove as it will consume your Plan for no real benefit. Left unchecked, high levels of maintenance can consume all your monthly capacity, and result in service interruption until more is purchased!
Inbound Mail Statuses
For each incoming message there will be a Operation status which defines the outcome of processing that message. Below are the status that are currently used within the Incoming Messages auditing page.
Status | Description |
---|---|
Created | This means that there was no errors with the processing of the email and it resulted in a new issue being created. |
Updated | This means that there was no errors with the processing of the email and it resulted in a new comment being added to the relevant issue. |
No CatchEmail match | This means that none of the Profile’s Catch Email address could be found within the email. This results in a forward email being sent or this email being dropped and not processed. |
Error Processing | This means that there was an error while processing the email. For example the sender is not already involved on the issue. The details about the error will be found within the processing report for the email. |
Message Dropped | This occurs when there is a outcome of Dropped whilst processing the email. For example, the email does not related to an existing issue and the profile is configured to only comment on issues. |
Directive Set Link | This occurs when the email is sent when a Directive Set Link has been triggered. See the following page for more info about Directive Sets: Use Directive Sets |
No Change | This occurs when an email relates to an existing issue but it does not result in any values being changed and no comment being added. |
Excluded | When the email contains a sender, recipient or a Subject that the Profile is configured to exclude. |
Precedence Bulk | When the email contains a Precedence Bulk header and the Profile is configured to Drop/Format these emails. |
Limit Exceeded | This occurs when:
|
Outbound mail
Mail sent is tracked, the mail, in full, is available through JEMHC for a short time.
Retention of inbound/outbound mail is for diagnostic purposes, we currently have a rolling limit of 100 notifications. Retention can be opted-out, re-enabling requires contacting support@thepluginpeople.com
...
Outbound mail Statuses
For each audit report there is a status which defines the outcome of processing that event. Below are the status that are currently used within the Events auditing page.
Status | Description |
---|---|
Notification sent (Email Icon) | This defines that a notification has been sent to at-least one of the recipients on the issue. |
Rejected | Reject Notifications are sent when the Profile has rejected an incoming message from being processed. |
Forwarded | Forward notifications are sent when the incoming email has resulted in a forward outcome. |
Ping | Ping notifications are used to test whether JEMHC is able to send notifications using the configured Outbound Mail server. |