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Currently, failed events are also retained for the same duration. We are aware that this leaves insufficient time to retry failed events. (
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Because Failed Events have exhausted all retry attempts, it is not possible to keep attempting to process the event automatically. To manually re-run these events, go to JEMHCloud > Auditing > Failed Events.
Event Statuses
For each audit report there is a status which defines the outcome of processing that event. Below are the status that are currently used within the Events auditing page.
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Status | Description |
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Created | This means that there was no errors with the processing of the email and it resulted in a new issue being created. |
Updated | This means that there was no errors with the processing of the email and it resulted in a new comment being added to the relevant issue. |
No CatchEmail match | This means that none of the Profile’s Catch Email address could be found within the email. This results in a forward email being sent or this email being dropped and not processed. |
Error Processing | This means that there was an error while processing the email. For example the sender is not already involved on the issue. The details about the error will be found within the processing report for the email. |
Message Dropped | This occurs when there is a outcome of Dropped whilst processing the email. For example, the email does not related to an existing issue and the profile is configured to only comment on issues. |
Directive Set Link | This occurs when the email is sent when a Directive Set Link has been triggered. See the following page for more info about Directive Sets: Use Directive Sets |
No Change | This occurs when an email relates to an existing issue but it does not result in any values being changed and no comment being added. |
Excluded | When the email contains a sender, recipient or a Subject that the Profile is configured to exclude. |
Precedence Bulk | When the email contains a Precedence Bulk header and the Profile is configured to Drop/Format these emails. |
Limit Exceeded | This occurs when:
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