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All Customer configuration Options.
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Customer must belong to the service project or to an organization in order to be involved in the issues. |
There are some other options which will allow you to further customise the Customer creation process.
Configuration Option | Description |
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Add Customer To Service Project | Adds auto created customer to service project. |
Add Customer To Organizations | Created customers will be added to the selected organizations. |
Whitelist user creation by email address regex | Emails matching these expressions will create customers. Leave blank to disable. |
Blacklist user creation by email address regex | Emails matching these regular expressions will NOT be created as a customer. Leave blank to disable. |
Notify auto-created customer | Send a notification to the new customer. Jira Service Management doesn't notify the customer when its account is created via Rest API. As a result JEMHCloud can send a notification. It is recommended to have this notification turned on. |
Registration Email Notification Format | The notification format that is used when the registration email is sent to the auto created customer. |
Registration Email Template Set | Template set to use when sending registration emails. |
Send registration Email to forward user as | Select if the profile’s admin user (Forward User) should receive a copy of the registration email. Select none to disable. |
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