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You may want to create multiple issues from a single email based on the email recipients. For example, a customer might CC another email address within your organisation specific to a different Jira Project. In this case, one email should create two issues, one for each recipient.

Implementation

Manual

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Status
colour Green title Since 3.4.11

The jemhUtils class can be used to create a list of Result Maps for each Catch Email address match in the email. This is specific to the Profile the script is used in. Please see the following example:

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var resultSetList = jemhUtils.createResultSetForEachMailboxAddress();
jemhMapperUtils.findProjectForResultMaps(resultSetList);

var user = userManager.getUserByName("admin");
var customFieldId = "customfield_10122";
var customField = customFieldManager.getCustomFieldObject(customFieldId);
jemhThreadUtils.resolveAssociatedIssuesViaMessageId(resultSetList, user, customField, false);
jemhThreadUtils.resolveAssociatedIssueViaMessageId(resultMap, user, customField, false);
jemhMapperUtils.applyProjectMappingDomainRules(resultSetList);

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