Page Comparison

Jira Service Management provides a customer satisfaction feedback system that allows agents to know the opinion of their customers. JEMHCloud's email notification integrates the same Service project feedback system.  Advantages of using JEMHCloud’s integration include:

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1. Go to JEMHCloud → Notifications → Themes → Edit

2. Go to the Macros editor and search for the #renderCustomerSatisfaction macro

3. Change the macro for the #renderCustomerSatisfaction you can find below this article:

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4. Go to the Styles tab and edit the .jsd-customer-satisfaction .jsd-srf-star style class and change with the style found below in this article.

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5. Save the theme and go to Notification → Email Notification Mappings → Edit and change the template set for the notifications. 

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Then, the notification the customer receive will have a different feedback form:

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1. Go to JEMHCloud → Notifications → Template Sets → Create 

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3. Enter the name, select the Generic Theme, Select the Customer Satisfaction Response Template Set Type and copy from the System Customer Satisfaction Response Template Set Type and copy from the System Customer Satisfaction Response.

4. In the Edit Template Set screen, you can customize the response HTML template by changing the company name, colours, or format. The default template uses Atlassian's AUI UI library.

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6. In order to select the template set for notifications, go to JEMHC → Notification → Notification Mappings → Edit. Select the new template in the Customer Satisfaction Feedback section

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