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Summary

Outbound message connections allow emails to be sent from the app. This will allow you to send notifications to the relevant users when an issue has been updated. Note: This will require a Notification mapping to be configured.

Default connection

The first outbound message connection you create will be set as the default. Once you have more connections, you can select which one is the default. The default outbound message connection is used to notify your JEMH Cloud profiles' forward users when there is a problem during email processing.

Creating a New Message Outbound connection

1. Navigate to JEMH Cloud > Messaging > Message Outbounds

   

2. Click the Create button. You’ll now see the outbound message connection creation screen.

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3. First, enter a name to differentiate the connection from any others you may have.

4. Choose the type of the connection to make. Some types come built-in, including ones using OAuth authentication.

5. If you are unsure which type to choose, selecting SMTP will offer you some presets for popular email services. Alternatively, you can manually enter your mail servers SMTP connection settings (hostname, port, SSL/TLS). Current Presets are:

   1. Custom

   2. Gmail

   3. Yahoo

   4. Outlook.com

   5. Office 365

   6. Mailtrap.io

6. Once you are sure you have entered the settings and credentials required for your outbound mail server, use the test configuration button to verify the configuration. Once verified you can then save the form using the submit button.

   1. You will see a similar message to the following if the test was successful:

      

Using Google with OAuth

It is also possible to create a OAuth Outbound Mail Server connection with Gmail. This is done by pressing Sign in with Google and then selecting the Gmail account for JEMHC to use. For more info see: Integrating with Gmail using OAuth

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Using Microsoft with OAuth

It is also possible to create a OAuth Outbound Mail Server connection with Microsoft. This is done by pressing Sign in with Microsoft and then selecting the Microsoft account for JEMHC to use. For more info see: Integrating with Microsoft 365 using OAuth

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Mail Connection Actions

Once the Outbound Mail connection is created there are some actions that will allow you to test, edit or delete the connection. The current actions are:

Ping

This is used to test the connection. This will display whether the connection was successful and any issues that may have occurred. Below is the outcome of a successful test.

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Edit

This will open the Outbound Mail Connection configuration, allowing you to make changes to the configuration.

Copy

This will create another Outbound Mail Connection that is an exact copy of this Mail connection.

Delete

This will remove the Outbound Mail Connection from JEMHC, meaning that no notifications will be sent using this Mail Connection.