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Summary
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Summary
This Rule checks within the Email Subject and Body for a specific word or phrase and if found then the email will be matched by this rule.
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Creating a Keyword Rule
Go to Profile > A Non-default Project Mapping > Keyword Rules and press New Keyword Mapping.
This will then open the configuration for the New Keyword Mapping. Here you enter the relevant keyword/s and select whether you would like to also search within the Email Body. Once configured press Save.
Now you will be able to configure the other tabs of the Keyword Rule. e.g. Issue, Email and Custom Field Defaults.
Once everything is configured and saved, you will be able to view the Keyword Rule config within the Keyword Rule Summary.
Configuration options
Include Body in Keyword Scan
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