By default, Jira and Service Management type system templates include in a notification all the fields that have changed during an issue update. The fields to be included can be changed without creating new custom templates. It can be done by updating the global custom macros. For issue create notification check out this how-to.
Step-by-step guide
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Ensure the identifier values for Custom Fields are of the customfield_id pattern i.e: customfield_1000 to prevent any erroneous No Content Found errors which causes notifications to be ignored |
Change global custom macros
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This change is global and it will reflected in all system templates. It is the simplest way to define which fields to show. If you need more customization, please visit How-to Create custom Theme and Template Sets. |
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