...
Of course, we are here to help you get mail running smoothly but our support to you is primarily limited to the use of the JEMHC application, we cannot advise on specifics relating to a particular mail host, we provide information for 3rd party systems on a best endeavours basis.
Enabling a blocked Source/Outbound Connection
If a Mail Source connection or Message Outbound connection goes offline, the connection will be retried using the following configuration:
If the connection has been offline for less than 7 days, the connection will be retried at least every 30 minutes. This allows intermittent disconnections to be resolved without manual intervention.
If the connection has been offline for over 7 days, the connection will be retried once daily.
If your connection does not get automatically re-enabled, please continue reading to diagnose why the connection is still offline.
Enabling a blocked Mail Handler
Message Handlers can become blocked/disabled by JEMHC or manually removed from the scheduler.
Re-enabling is done by Polling the mailbox, by doing this we are effectively ‘running’ the Mail Handler (to retrieve mail):
...
A successful execution that did not result in a Blocked outcome would show as:
...
Any other outcome means further work is needed.
Enabling a Mail Handler to be scheduled for automated execution
Edit the Mail Handler:
...
Ensure that scheduling is enabled:
...
How to Access JEMHC
As a Jira Administrator in your instance, JEMHC is found through:
...
Check the JEMHC > Auditing > Inbound Messages, use “View Report” action to see what addresses your Profile expects, and what the mail has. Decide what to do next!
Enabling a blocked Mail Handler
Message Handlers can become blocked/disabled by JEMHC or manually removed from the scheduler.
Re-enabling is done by Polling the mailbox, by doing this we are effectively ‘running’ the Mail Handler (to retrieve mail):
...
A successful execution that did not result in a Blocked outcome would show as:
...
Any other outcome means further work is needed.
Enabling a Mail Handler to be scheduled for automated execution
Edit the Mail Handler:
...
Ensure that scheduling is enabled:
...