Page Comparison

...

Below is some additional information and examples about what can be achieved within the Script Field Processor.

Script Context

API	Notes
`message.getBody()`	Get body content of email. Not available for preprocessing task.
`message.getSubject()`	Gets the Subject content of email.
`message.getAllHeaders()`	Get all headers of a message.
`message.getHeader(name)`	Get value of a message header Parameters `name` the name of the header to get
`message.setHeader(key, value)`	Set the value of a message header Parameters `key` (String) the name of the header to set `value` (String) the value of the header to set
`issue`	If the email being processed is commenting on an existing issue, then this context will contain the field values for the related issue. Allowing for this data to be used within the Script. Format used is as per the Get Issue response from the Jira REST API. Note: This is only available within the Script Custom Field default and the Script Field Processor.
`print(str)`	Adds output that is recorded during execution and shown in the processing report. Parameters `str` (String) the string to be recorded
`setOutcome(outcome, reason)`	Set the processing outcome of the script Parameters `outcome` (String) the outcome type `reason` (String) the reason for the outcome Note: `outcome` must be written in all capitals. Valid outcomes are (`IGNORE, FORWARD, DROP`)
`resultMap`	Field processor and Script Rule only. https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/Map
`RegExp`	Searches within string values for matching content.https://developer.mozilla.org/en-US/docs/Web/JavaScript/Reference/Global_Objects/RegExp

Setting Custom Field Values via Script

...

Here you can see that the script has found all of the headers and their values and has set this onto the Paragraph Custom Field.

...

Dynamically setting a customer request type from X-Priority mail header

We can use

Example Script

Code Block

var xprio = message.getHeader('X-Priority');

if (xprio!==null) {
    print('X-Priority = '+xprio);
    switch (xprio) {
        case "1":
            print('case 1');
            resultMap.set("requesttype", "Technical support");
            break;
        default:
            print('case default');
            resultMap.set("requesttype", "Emailed request");
            break;
        }
} else {
    print('no X-Priority found');
}

Test Case

Code Block

MIME-Version: 1.0
Received: by 10.223.112.12 with HTTP; Sat, 18 Jun 2011 22:42:26 -0700 (PDT)
Date: Sun, 19 Jun 2011 17:42:26 +1200
Subject: test subject
From: andy@thepluginpeople.com
To: support@thepluginpeople.com
X-Priority: 1
Content-Type: text/plain; charset=UTF-8

CHANGE BODY!!!

Processing Report

...

Versions Compared

Old Version 13

New Version 14

Key