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lack of permissions attributed to the sender
multiple user accounts with the same sender address - there can be, only one!
lack of the sender being involved in the issue already
lack of custom field values that are required on the Create screen for the project (use Custom Field Defaults to do this).
How to reprocess a failed mail
When Auditing is enabled, the mail will link to the Audit entry, otherwise, a copy of the inbound mail will be attached to the Forwarded Notification.
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Folder Closed and Message Removed In these scenarios JEMH never got the mail so there is no mail to re-run, and no report because the was no processing done yet. See sections above for these outcomes. |
Next Steps for an Audit link
The forward mail links to an entry in JEMH > Auditing > Incoming Mail. The first thing to look at is the Report (see https://thepluginpeople.atlassian.net/wiki/spaces/JEMH/pages/1111523333/Use+Incoming+Mail+Auditing#Report ) that will provide processing details and quite possibly the reason for the processing failure. If you read this and take action, you may be able to solve the processing problem without waiting for our support team!
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Once you have a Test Case, you can make changes in JEMH/Jira and rerun the Test Case to achieve recovery.
Next steps for an attached EML file
The attached email (.eml files are just text) can be imported through JEMH > Test Cases - be sure to pick the correct Profile to associate the Test Case with.
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