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If your connection does not get automatically re-enabled, please continue reading to diagnose why the connection is still offline.
Be aware of firewall issues
If you have a firewall, it is possible that the JEMHC System needs to be allowed to communicate with your mail host. We recently added a second IP address for outgoing connections (removing a single point of failure), we did blog about that (Updated public IP addresses for outgoing connections ) and it also shows up in the app (Blog) section. We duplicate the information here:
JEMHC outgoing IP addresses
Region | Historic | From February 1, 2024 | ||||
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USA |
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Enabling a blocked Mail Handler
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Ensure that scheduling is enabled:
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How to Access JEMHC
As a Jira Administrator in your instance, JEMHC is found through:
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