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Data Packs provide an on-demand short term Message and Data volume increase. Plan Upgrades provide a 1y term to gain higher capacities normally attributed to a higher number of users on a monthly basis. Both Data Packs and Plan Upgrades are purchased out of band from Atlassian Marketplace as it has not yet matured to support such app-specific metrics (see App Licensinglicensing for details).
Limiting message volume usage
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What's different?
Data Storage
As of MAR 2024 we support a default region of US as well as secondary DE region that new installation can pin their data to. As yet we do not have migration support from/to US deployment, potentially some areas can be manually exported (Profile JSON, templates etc) for reintroduction manually in a new DE deployment.
Inbound mail processing
JEMHC periodically retrieves mail from your configured mail servers over SSL for common protocols (POP/IMAP/EWSGraph). By default, JEMHC stores a rolling window of the last 100 mails in full (for mail under 10MB). This data is stored in the either AWS region us-east-1 (USA) or us-central-1 AWS region (DE) and is encrypted at-rest and in-transit. Users can opt out of email retention, but requires you to contact us to re-enable.
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JEMHC has yet to implement a public rest API as we have for DC (Use JEMH Public Rest API to Export, Import and Update profiles ). Whilst tilted as for Profiles, we also exposed a way to deliver Mail directly over REST, which was utilised by some 3rd party email client app integrations. Those integrations will need rework once we have a public API in JEMHC. We are tracking this feature interally as
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