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The Plugin People business hours are Monday - to Friday 9AM - 5pm UTC/GMT (see time there now)09:00 - 17:00 UK time. However, it is quite common for support cases to be worked on and answered much later than this, and even over weekends - your out of hours (even weekends). Your issues are important to us!
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There are many ways to get support, duplication of reports across channels will not get them answered sooner!
- JIRA Issue Tracker ( https://thepluginpeople.atlassian.net ) This is JEMH issue tracker on Jira - the primary support communication methodQuestions forum ( https://thepluginpeople.atlassian.net/wiki/questions ) This is
- Ask a question - appropriate for simple questions or queries
- Email ( support@thepluginpeople.com ) Email is fine for initial queries, but in most cases, Issues will be required (above) to better manage the caseour support desk - through the use of our wonderful JEMH Cloud app, it results in a private support ticket in our Jira anyway!
- Telephone (office: +44 1242 802-757 - mobile: +44 791 468 3169) within UK office hours (above). Telephone is not a primary support communication method, conversations cannot be referred, there is no history and in most cases, Issues would still be required (above) to better manage the case
- Live video calls are also not a primary support communication method. This channel may be considered for use once our primary channel (Jira) has been used and has proven to not be enough to get a support request resolved.
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