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  • Go to Jira Administration > System > Incoming Mail and click 'Add incoming mail handler'

    Screenshot from 2024-05-01 10-22-10.pngImage Added

  • Give the handler a name, select an appropriate Server, and be sure to pick Jira Enterprise Mail Handler, then click 'Next'

    Screenshot from 2024-05-01 10-23-47.pngImage Added

  • In this screen, just select your Profile from the list and applypress Submit.

    image-20240501-092536.pngImage Added

  • Once this is configured you will then see the newly created Mail Handler with JEMH set as the handler

    image-20240501-092647.pngImage Added

Info

Read emails as read option can only be enabled when using IMAP as the connection protocol. If this is not enabled then Jira will delete the mails after they are processed. If enabled then Jira will only mark these as read, allowing the mailbox copy of the email to be kept.

Tip

Forward email?

Unlike Jira mail handlers, JEMH owns all functionality within the mail handler space, including error management and notification. A dummy value is provided to satisfy Jira error checking, to modify the 'forward' user, go to the JEMH Profile/Configuration/Notifications section. JEMH allows both users and static email addresses for forward notifications and there must be at least one user or email address for JEMH to process forward notifications.

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