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In this case, add the JEMHCloud Add-On user to the project role “Developers”.
Adding JEMHCloud addon user to Role
To add the JEMHCloud addon user to a role, you will need to:
Go to Jira Admin > System > Security > Project Roles
Press Manage Default Members on the relevant Role
Press Edit within the Default Users column
Then Add Enterprise Email Handler for Jira (JEMH) and press Add
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