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Here you can see the example mail processing report generated by JEMHC for this Test Case. A user would have been associated if it didn’t exist, in this case we’ve simply created a new portal user with the correct email address and name.
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Removing Recipients if Combined Addresses Exceed 255 Characters:
If you are using the default email only user custom fields, you may hit the 255 character limit. Which can prevent comments/issues being created. One way around this is to use pre-processing script to remove all recipients if larger than 255 characters.
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