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All Nagios messages are therefore related, JEMH Cloud refers to the related 'PROBLEM/RECOVERY' messages as Phrase Sets (of each Phrase). Each Phrase has an associated Priority, that is mapped to an appropriate JIRA Priority. When a message is received, the associated priority is set on a created issue, or updated if a related issues issue is found.
Related issues/matching
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Go to Test Cases, Create, copy and paste the Problem Testexample above. Remember to update the test's To: address to match the profile's catch email address.
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Review the report checking that the issue has been created and the message's fields (Service, Host, etc.) have been populated. Issue should looks look like this:
If you re-run the test case
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It's possible that version or deployment configuration change Nagios Phrases. If new Issues are being created, likely, the JEMH Cloud Nagios Phrases need updating to include the new Phrases that caused additional issue creation.
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