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Issue Updated SMS notifications

SMS messages are limited (in size and pricing) so JEMHC may not notify issue updates out of the box. Also you wouldn't want to spam your SMS users for every change in an issue. You can confirm that an issue updated event has been ignored (no SMS) if you see the line SMS message to phone numbers '+555123456' has not been sent as no useful information was displayed in the events report (Auditing → Events → Cog Icon → Report).

In order to send SMS messages from issue update, you would need to create a custom template containing the logic around which fields and in which conditions the SMS message must be sent. An example:

Send SMS notifications if the issue priority has been changed to Blocker.

In this example, the interested field is Priority and the condition is new value=Blocker. These are the steps to create and set an SMS Issue Updated template:

1. Create a new Template by going to Notifications → Templates → Create 
2. Set the name (Priority Update Template), select SMS theme, Issue Updated Template Type and copy from System Default Issue Updated Template
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3. In the edit screen enter the script you can find below
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4. 
   

   Code Block
   title Priority Update SMS template
   #renderMessage()#if ($jemhUtils.isCreateOrInChangeLog($context, 'priority') && $context.issue.fields.priority.name.textValue()=='Blocker'). New Priority: $context.issue.fields.priority.name.textValue() $jemhUtils.setFieldRendered() #end

   
   

5. Go to Notifications → Notification Mappings → SMS → Edit → and change the Issue Updated template for the new template (Priority Update SMS template) and save. 
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6. If you change an issue priority of one of your issue to Blocker, the new template will print the priority in the message and notify JEMHC that the message has valid information (via the $jemhUtils.setFieldRendered() command).  JEMHC will now send the SMS to the handler's phone number. 
7. You can confirm that the SMS has been sent by going to Auditing → Events→ Cog→ View Report
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#renderMessage()#if ($jemhUtils.isCreateOrInChangeLog($context, 'priority') 
&& ($context.issue.fields.priority.name.textValue()=='Blocker' || $context.issue.fields.priority.name.textValue()=='Highest')). New Priority: $context.issue.fields.priority.name.textValue() $jemhUtils.setFieldRendered() #end #if ($jemhUtils.isCreateOrInChangeLog($context, 'status')). New Status: $context.issue.fields.status.name.textValue() $jemhUtils.setFieldRendered() #end

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