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For issue creation and other subsequent events, the custom email address is used for notifications.
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This method uses the JEMH profile to enable creation and comment notifications to have a different From address. The following example will show a Jira and a non-Jira user email triggering an issue creation and being notified of its creation.
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This method is more restrictive than using the event listener as with this method you are limited to only changing the From address on the ISSUE_CREATED notification. These notification can only be sent to following users as listed under Profile > Notification > Notify Users on Issue creation: Non-Jira sender, Jira sender, All (sender, to: and cc: ) and Sender (only). |
JEMH Profile Settings
Profile > Email > Addresses
Enter the desired From: address and name into the Custom From: email and Custom From: email name part fields in Profile > Email.
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Profile > Notifications
Set the Notify Users on Issue Creation option to Sender under Profile > Notifications.
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Expected outcome
The following recipients should all receive an issue created event from the custom address ppl.test.address@gmail.com. The default email address ppl.1.email@gmail.com should only be mentioned in email headers.
Non-Jira user (jemhtesting3@gmail.com)
Jira user - jemh (jemhtesting2@gmail.com)
Test case
The following test case is from: the non-Jira user, to the inbox address.
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