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A description of the workflow rule.  This may be useful for others who see this configuration.

Workflow Name

Name of the workflow the rule is to be applied against.


Defines what event will trigger the transition.  There are three options:

  1. create - the transition will only be triggered by an issue creation event.

  2. comment - the transition will only be triggered by an issue commented event.

  3. create/comment - the transition can be triggered by either issue creation or an issue commenting.

Run Condition

Controls which user will drive the workflow transition. There are two options:

  1. forNonAssignee - the transition is driven by a user who is not the assignee.  For example, the reporter replying could mean that the assignee needs to do something.

  2. forAssignee -  the transition is driven by the assignee.  For example, a reply could mean that the issue is in progress, or it requires action from the reporter.

Issue Types

Define which issue types the issue has to be in for the rule to be triggered. Only Issue Types valid for the workflow defined in the Workflow Name will appear. If none are selected then this restriction will be ignored.


Define which statuses the issue has to be in for the rule to be triggered.


Define what transition sequence to perform, i.e. Pending External > Action Needed. You can also carry out multiple transitions: Pending External > Action Needed > Resolved.


Optional.  Apply workflow properties to the transition to meet special transition conditions.

To set the resolution in a transition you need to use the numeric ID that can be seen by hovering over EDIT in the Jira > Issues > Issue Attributes > Resolutions  list:

Code Block

therefore to set that resolution you would use:

Code Block

Run As Condition

What user to run the transition as.  This enables JEMH to carry out transitions that require different identities (i.e. Assignee). There are three options:

  1. emailSenderUserOnly - The issue reporter will be used to run the workflow transition, if the reporter is a JIRA user they will be used or if the issue was created by a non-Jira user the default reporter will be used.

  2. nominatedUserOnly - You can specify a default user that will be used to run the workflow transition.

  3. issueAssigneeOnly - The issue assignee will be used to run the workflow transition.