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Installation and licensing of our products
Upgrading installations of our products
Identifying and finding solutions for problems with our products, but, where customers are using Jira/Confluence marked by Atlassian as End Of Life, we will only support the latest compatible version of our apps. Back-porting of fixes for EOL is considered on a case by case basis.
Support does not include
Product Training
Customers who do not have valid software maintenance for product
Support versions of our product that have been marked as End Of Life (EOL)
Support related to other companies products, and problems caused by said products
Support for general application issues (JIRA, Confluence, Bamboo etc.)
Support debugging configuration of application infrastructure or supporting systems
Support for development, including scripting, markup etc. However, questions can be posted on https://answers.atlassian.com/ which if tagged appropriately with add-on keys, will be answered on a best-endeavours basis
Support for general application configurations that are not supported, e.g. for JIRA, Confluence etc.
Beta or Development releases
Support in any language other than English
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