JIRA and Service Desk system templates includes the most common fields (issue type, assignee, created date, etc) in the bodies of each issue create notification. The fields that are included can be changed without creating new custom templates. It can be done by updating the global custom macros.
Step-by-step guide
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Ensure the identifier values for Custom Fields are of the customfield_id pattern i.e: customfield_1000 to prevent any erroneous No Content Found errors which causes notifications to be ignored |
Change global custom macros
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This change is a global and it will reflected in all system templates. It is the simplest way to add the field. If you need more customization, please visit How-to Create custom Theme and Template Sets. |
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