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These Directives must be specifically enabled (e.g. Profile > Directives > Directive Processing Behaviour : Create/Comment).
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Translating directives
Where keys and values do not match Jira custom fields or appropriate values, JEMH Aliases allow a) complete key+value conversion into different key+values, b) key replacement, bc) value replacement, this feature allows translation of external values into 'internal' values suitable for use.
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Directives require no specific Jira permission, but the user under which an activity is performed needs have appropriate permissions. Fo For example, adding email CC header participants as watchers of that issue will require “Manage watchers” permission.
It is possible to limit what users can do with Directives by setting a whitelist, perhaps just with 'priority' or even specific Alias keys that have been defined. Directives can be limited by whitelist Allowlist or blacklistBlocklist, using both is a little nonsensical, but will mean within the set of whitelisted Allowlisted directives. Those that are blacklisted Blocklisted are then discounted.
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Directive Groups
Directive Groups are used to define the User groups that the sender must be part of. If they do not have one of the groups defined then the matched directives will not be processed.
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Parsing and outcome for content
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Here is an example of the AtFormat showing common sources of this problem.
Expected | Won't work | Caused by HTML | ||||||||
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Exporting from Audit History
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| Code Block |
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Content-Type: text/plain; Content-Transfer-Encoding: base64 zNXewcDUIMfS0drO2cUgxMHOztnFIiAtIM7J1sUg0NLJ18/W1SDDydTB1NUgydog zs/Xz8fPINcg18XS08nJIDguMy4xOg0KDQrywcLP1MEg0yDz9eLkLiD10NLB18zR xc3ZxSDCzM/LydLP18vJLg0K8NLJINLBws/UxSDTmk1pY3Jvc29mdCBTUUwgU2Vy dmVyINfF0tPJySAyMDA1IMkg19nbxSwgydPQz8zY2tXF1NPRINLF1snNINXQ0sHX |
There is a base64 decode input box under the Regexp Tester, carefully paste that content to decode to underlying HTML:
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editor action that is found within the Test Case editor, highlight the content and press Base64 Decode Selection:
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Raising a support case
The tools are available to help you solve these problems yourself (faster). If you cannot do so, raise a support case, including:
Your Profile XML (there is an export operation on the Profile list page for each profile)
The email content from the JEMH Audit History or Test Case, attached as a file NOT PASTED!
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.msg files from Outlook are not usable in any way and will be deleted on upload. |
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