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Summary

This profile enables non-Jira users to create support cases through email. This will use Profile uses custom fields to gather save the users name and email address from the sender address which will be placed within the description of the email and places these at the top of the description in Example_Projectissue and this will enable Non-Jira users to create support cases.

Example Profile

This Profile will allow Non-Jira users to create a issue by sending an email to the catch email address and this Profile will gather (Mailbox address). It will store the sender name and email address and place this at the top of the descriptionin a text custom filed and will assign the reporter as Default User.

To import a profile go to Configure JEMH > Profiles > Import Profile > Choose File and select the profile that you wish to import.

Example Test Case

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MIME-Version: 1.0
Received: by 10.223.112.12 with HTTP; Sat, 18 Jun 2011 22:42:26 -0700 (PDT)
Date: Sun, 19 Jun 2011 17:42:26 +1200
Message-ID: <BANLkTinB1mfSh+GwOXGNWoL4SyDvOpdBoQ@mail.gmail.com>
Subject: Issue Thiscreated isby a starting email template, update as required sales
Non-Jira user.
From: "NotaUser" <notauser@farway.com>
To: mailbox@localhost
Content-Type: text/plain; charset=UTF-8

This a support for a Non-Jira user.

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