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By default, the feature is disabled. To enable its use, navigate to enable through JEMHC → Notifications → Ad Hoc Notifications → ConfigurationGlobal Configuration → Settings. Once enabled, you need to grant the Send JEMHC ad hoc Emails permission via the project’s permission scheme for users who should have access.

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Grant users permission to use feature

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The preview icon switches between a rendered version of the content and the edit-time mark-up (and back), enabling expected outcome to be validated.

Subject

Edit Time

Preview

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Content

The same is available for content, but, with HTML content, its also possible to see the raw mark-up involved:

Edit Time

Preview (as HTML)

Preview (as TEXT)

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Help

The help icon opens up Manipulate Webhook data in a Template:

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  • manually entered email addresses in CSV format, e.g. adam@example.com,sara@example.com

  • selected “text” custom fields containing email addresses in CSV format

  • selected individual users/groups

  • selected issue participant users, e.g. Watchers, Reporter, Assignee

  • selected user and group custom fields present on the issue

Additional Recipients

See Add recipients by Velocity script for more.

From

Optionally the sender address (From) can be manipulated and customized, allowing per-project email addresses and 'sender' personal part, for example "Personal Part" <ofthe@email.com>.

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The Ad-Hoc pop-up has two modes; Simple and Full.  Simple mode removes some of the more advanced tabs and settings in order to streamline the experience for end-users.  Full mode displays all available settings, which can be useful for power users who want more control.

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Example view of Simple mode

Example view of Full mode

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Message Outbound

Select a configured outbound mail server to be used for the sending of the Ad Hoc notification.

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The Result shows the outcome of the messages delivery:

Before sending

During Sending

After Sending

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Sending the Message

When Send Message is clicked:

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A confirmation window will appear, hit OK to proceed:

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Admin Only

In this tab, the following settings are available:

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Save as

Allows you to save the currently selected configuration as the default for the project, or as a global default.

Info
  • In order to save a project config; you will need to have the project administrator role.

  • In order to save the global config you will need to be a Jira administrator.

Use Global Configuration

Changes the configuration that is currently being used from project to global.

Create Preview Context

This creates an adhoc preview context, using the current issue as the context. This allows it to be selected when configuring adhoc templates.

Troubleshooting

Adding a visibility restricted comment

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In this case, add the JEMHCloud Add-On user to the project role “Developers”.

Adding JEMHCloud addon user to Role

To add the JEMHCloud addon user to a role, you will need to:

  1. Go to Jira Admin > System > Security > Project Roles

  2. Press Manage Default Members on the relevant Role

    Screenshot from 2024-05-16 16-07-08.pngImage Added
  3. Press Edit within the Default Users column

    Screenshot from 2024-05-16 16-08-58.pngImage Added
  4. Then Add Enterprise Email Handler for Jira (JEMH) and press Add

    Screenshot from 2024-05-16 16-10-13.pngImage Added

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Related issues

 


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