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Notifications are an integral part of JEMHOD.  Once a profile has been configured, the users both internal and external users need to be notified.  The following section describes how this can be accomplished.

Note

JEMHOD handles the notifications, in order to avoid duplicate notifications being sent out, the notification scheme should be removed from the JIRA project.

 

Notifications use Templates, the templates are associated to a particular profile which must already exist.

 

Themes

To add a new Theme, click on Notifications, at the top of your screen, then on theme on the left of your screen, and finally on thecreate button on the right.

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This will bring up a create window.  Enter a Name for your theme.  If desired, you can copy and existing theme into the new new theme.  Once you have entered the information, select Submit to create your new theme.

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Once you have submitted your new theme, it will be created and you will immediately be put into an edit screen,

 

A theme cannot be deleted as long as it is associated with a Template Set.

 

 

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Table of Contents

Notification Mappings

JEMH Cloud offers the ability to send issue event notifications across the following transport:

Email Notification Mapping

Notifications

Issue events are sent to JEMH Cloud as webhooks by Jira. They are split into 3 types:

  • Created

  • Updated

  • Deleted

There are also a range of system notifications.

Themes

Notifications in JEMH Cloud are all themed.  There are two internal Themes available, Jira and Generic.  

Jira Theme

The Jira theme mimics the look and feel of Jira notifications.

Generic Theme

The Generic theme is a reduced version of the Jira theme, more suitable for simple email based support (primary use case).

Create an Email Notification Mapping

Navigate to the Notifications tab in JEMH Cloud, on the left hand side will be a list of available notification mapping types. Select the Email Notification Mapping and then select Create button.

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The dialog:

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NOTES:

  • In this example, HTML notifications were selected, this also allowed Wiki Rendering to be enabled - this allows wiki markup in Jira Cloud to be rendered in outbound notifications.

  • The Generic theme was selected

  • Issue Deleted template was deselected, removing notifications of this event

  • Projects were changed from 'all' to just the Support project


Further down the dialog:

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NOTES:

  • A target audience of Email and Jira users is set

  • Custom fields (Sender Email Address and Email User Participants) are set

  • Attachments (outbound) included but limited to 2MB each, not more than 4MB per message

  • Sender Personal set to always be PPL rather than be set by the display name of the user making the change

The User field above is a diagnostic entry, it allows a given user to be BCC'd on EVERY message generated.  When initially setting up this helps to:

  • validate messages are sent in response to changes

  • look and feel is appropriate / working as expected

Once happy with the outcome, you'll be pleased to remove yourself from this entry!

Once Saved

A summary of this is listed:

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