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A profile can be mapped to more than one project, using the Project Mappings as previously described. If there is more than one project mapped then you can use rules to direct the emails to the correct project. If there is only one project mapped, then you will not be able to add a new rule, because the default settings will always apply.
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Navigate to your Profile Configuration via Profile > Project Mappings > A Project Mapping Item > Configure (Cog Icon). By clicking on Rules on the left of your screen, then click on Create to add a new rule.
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This will bring up a create box similar to the following
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add a new option to the Rules page
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Once created you will need to press the Cog icon to edit the configuration.
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Syntax help for using regexes regexps are described on this page. A more in depth guide on how to create Project Mapping Rules can be found here: Use Project Mappings | Scenario 2: Adding a Rule Driven Project Mapping.
After you have filled in the fields, click on Submit Save to save your changes.
The current rule options are:
Configuration options
Rule Configuration
Active
If selected it mean that the Rule is active and can be used to process incoming emails.
Apply Strategy
This defines the strategy that should be used when matching incoming emails. Current Options are:
Or - The emails will only need to match one of the configuration options within this Rule.
And - The emails will need to match all of the configuration options within this Rule. e.g. needs to match the From Regexp and a Keyword.
Addresses and Keywords
Priority
This defines the Priority of this Rule. Higher the number = lower priority.
This only applies when the Rule Evaluation Strategy is set to Rule Priority. Found within the Global Profile configuration.
From regexps
This is a list of regexps used to match the email sender address.
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Defines whether the keywords rule should be applied. This can be body, subject or both.
Script Configuration
This is where you can create a Custom Script that will check if the incoming email matches specific conditions. For more info see: Script Rules
Configuring a Rule
Rule Configuration allows specific rules to drive parameters and configurations, such as Issue Parameters (.i.e. Issue Type , Priority etc…) or even configure other features with specific set configurations' to the matched Rule Item such as Pre-Processing, HTML Format, Field Processors, Attachment Configuration, User Configuration. A full Summary of each configurable action is listed on Summary panel.
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You can quickly select an existing rule to edit via Profile > Project Mappings > A Project Mapping Item > Rule Column > Rule Item > Edit Icon (Pen Icon) which will take you the Rule Configuration more info in heading: Rules | Configuring a Rule. As shown below:
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