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Before processing the incoming email, JEMH Cloud allows pre-processing tasks that can edit or fix the incoming email content.
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Enabling Pre-Processing
The Profile will show “Use Reprocessed Message” not enabled by default:
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Edit the Profile section and enable “Use reprocessed Message” to be able to see and enable available Pre-Processing tasks:
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Configuration
This section describes how email content should be manipulated before processing issue create and comment requests.
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The numeric value entered will be used to reject comments from incoming emails if the associated issue has been resolved for more than the specific amount of days. If the value is left blank, comments will be allowed on issues that have been resolved regardless of the resolution date.
Issue creation on Comment Rejection Match
A new issue will be created when an email is rejected for attempting to comment on a issue that matches the above criteria.
Notify Sender When Issue Cannot Be Created
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