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If you have a firewall, it is possible that the JEMHC System needs to be allowed to communicate with your mail host. We recently added a second IP address for outgoing connections (removing a single point of failure), we did blog about that (Updated public IP addresses for outgoing connections ) and it also shows up in the app (Blog) section. We duplicate the information here:

JEMHC outgoing IP addresses

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Region

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Historic

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From February 1, 2024

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USA

Code Block
54.210.55.45

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Insert excerpt
IP addresses used by the app
IP addresses used by the app
namepublic-ips

Enabling a blocked Mail Handler

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