Versions Compared


  • This line was added.
  • This line was removed.
  • Formatting was changed.

Changes have been made in the following versions in order for JEMH to better match Jira Service Management (previously called Jira Service Desk) commenting behaviour:

  • 3.1.4 (for Jira 8+)

  • 2.7.48 (for Jira 7.10 - 7.13)


  • Have access to Jira Service Desk Management application

  • Have the Service Desk Agent project permission


  • Have access to a Jira application (Core, Software or Service DeskManagement)

  • Have browse and comment permissions on the target Service Desk Management project


Users who create requests to get help, or are participating in the request. They are:

  • Located in one of the following locations on a Service Desk Management issue:

    • Reporter

    • Request Participants

    • Organizations