Page Comparison

Agent

• Create internal comments

• Create public comments

Determined by the Agent comment visibility setting in a Project Mapping. Can be overridden using the internalCommentdirective and a value of true/ or false.

Collaborator

• Create internal comments

Comment via email will be internal unless the user is also added to a customer field (see below).

Customer

• Create public comments

Comment via email will be public unless the user is also a Collaborator (see below).

Collaborator and Customer

• Create internal comments

• Create public comments

Determined by the Collaborator comment visibility setting in a Project Mapping.