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  • Jira is version 8 or higher and JEMH is version 3 or higher

  • When navigating to the main JEMH configuration UI it is not visible

  • Only the main Atlassian navigation UI is visible

  • In Google Chrome’s developer console, an error is shown when loading the page:

    Image RemovedImage Added

  • In Mozilla Firefox’s developer console, an error is shown when loading the page:

    Image RemovedImage Added

Solution

This problem is known to be occur when Jira is set up behind an Apache reverse proxy that has the mod_substitute extension enabled. In this scenario, mod_substitute is truncating the data that is being sent to the client over HTTP.

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