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- JIRA Issue Tracker ( https://thepluginpeople.atlassian.net ) This is the primary support communication method
- Questions forum ( https://thepluginpeople.atlassian.net/wiki/questions ) This is appropriate for simple questions or queries
- Email ( support@thepluginpeople.com ) Email is fine for initial queries, but in most cases, Issues will be required (above) to better manage the case
- Telephone (office: 01242 +44 1242 802-757 - mobile: +44 791 468 3169) within UK office hours (above). Telephone is not a primary support communication method, conversations cannot be referred, there is no history and in most cases, Issues would still be required (above) to better manage the case
- Webex etc are also not a primary support communication method, meets take a lot of time, conversations cannot be referred, there is no history. Driving support through JIRA makes the customer think about the problem by putting it down in an issue.
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