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To prevent these emails from being added as comments, Thread Matching for this project will have to be disabled. Thread Matching is used to match issue based on message ID and will match mail in a reply chain. To disable Thread Matching please:

1. Navigate to JEMHC/Profiles/Profile/Project Mappings/Project Mapping/Pre-Processing

2. Under Issue Association set Email Threading Enabled to ‘No’

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Create Template Set

A custom template can be used to automatically add the Alias and issuekey to the subject of JEMHC notifications, resulting in any replies creating a new Sub-task on that issue. For more info see:

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All that remains is to add the template set to the Notification Mapping for the project, for details on creating a Notification Mappingsee:

• https://thepluginpeople.atlassian.net/wiki/spaces/JEMHC/pages/31424578/Notifications

Please:

1. Navigate to JEMHC/Notifications/Email and edit the Notification Mapping for the project.

2. Set the Issue Created template to the new template.

To test this configuration, create a new issue and reply to the Issue created notification. This should result in a new Sub-Task being created under the original issue.

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