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Hi! This guide will take you through all the configuration necessary to setup JEMH for Jira Cloud (JEMHC). This will take 20 - 35 minutes depending on what you need.



JEMHC does not support Atlassian Cloud default Mailboxes at all. Atlassian does not support 3rd party usage and periodically rotates the credentials in any case.

In order to successfully complete this guide, you will need the following:

  • An active Jira Cloud instance that you have administration rights for

  • For inbound email processing:

    • A valid Jira project

    • An external (non-Atlassian) mail source, for example a POP or IMAP server visible by JEMHC - Setup JEMHC Inbound mail (typically through a cloud provider like O365, Gmail, but could be your own).

  • For outbound email notification:

    • An SMTP mail server - note that using the standard Atlassian mail server associated with your Jira Cloud instance is not supportedexternal (non-Atlassian) SMTP mail server.

Installing the app

First we will show how to install JEMHC on your Jira Cloud instance. Open the Apps drop-down menu from the top Jira navigation bar. Click Find new apps.


Next, we will set up our inbound mail server connection. Selecting Create new message source will allow you to specify your mail server connection details. Alternatively, if you are connecting to a Google or Microsoft email account via OAuth, you can use the respective sign in buttons. See Integrate with Gmail using OAuth and Integrate to Office365/EWS using OAuth for more information.


For the purposes of this guide, we will select Create new message source and connect to an example POP3 mail server. JEMHC provides some standard presets. You can choose Custom to pick your own specific hosts and ports, but its on you to ensure it is correct!